Warranty Policy

WARRANTY POLICY

New products sold by Senor Tech carry 12 months limited warranty effective on invoice date. Warranty is void if serial number is removed or tampered. Warranty is void for products to be found physically damaged, mishandled, or altered in any way. DOA claims need to be make within 14 days from the invoice date. Customers must fill out a RMA request form and fax it back to Senor to issue a RMA number. RMA number must be visible on the outside packaging of all returned merchandise. Any returned merchandise without proper identification will be refused. Senor will NOT release parts to customers for replacement unless a certified maintenance authorization is issued by SENOR.

RMA REQUEST PROCEDURE

Contact Senor to report RMA and request for RMA form and RMA number Fax RMA form and return the RMA package Senor's maintenance includes fully examination, diagonosis, parts replacement, and cleaning. The 12 months limited warranty include: WARRANTY PERIOD MAINTENANCE SHIPPING & HANDLIN PARTS LABOR CUSTOMER TO SENOR SENOR TO CUSTOMER 1st-3rd Month FREE FREE FREE FREE 4th-12th Month FREE FREE PAID BY CUSTOMER PAID BY SENOR After 12 Months PAID BY CUSTOMER PAID BY CUSTOMER PAID BY CUSTOMER PAID BY CUSTOMER

CONTACT INFORMATION

Email: support@senortech.com