SENOR TECH Co., Ltd.
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Warranty Policy

WARRANTY POLICY

  • New products sold by SENOR TECH carry 12 months limited warranty effective on invoice date.
  • Warranty is void if serial number is removed or tampered.
  • Warranty is void for products to be found physically damaged, mishandled, or altered in any way.
  • DOA claims need to be make within 14 days from the invoice date.
  • Customers must fill out a RMA request form and fax it back to SENOR to issue a RMA number.
  • RMA number must be visible on the outside packaging of all returned merchandise. Any returned merchandise without proper identification will be refused.
  • SENOR will NOT release parts to customers for replacement unless a certified maintenance authorization is issued by SENOR.
 

RMA REQUEST PROCEDURE

  • Contact SENOR to report RMA and request for RMA form and RMA number
  • Fax RMA form and return the RMA package
  • SENOR's maintenance includes fully examination, diagnosis, parts replacement, and cleaning.
  • The 12 months limited warranty include:
WARRANTY PERIOD MAINTENANCE SHIPPING & HANDLING
PARTS LABOR CUSTOMER TO SENOR SENOR TO CUSTOMER
1st-3rd Month FREE FREE FREE FREE
4th-12th Month FREE FREE PAID BY CUSTOMER PAID BY SENOR
After 12 Months PAID BY
 CUSTOMER
PAID BY
CUSTOMER
PAID BY
CUSTOMER
PAID BY
CUSTOMER

 

 

CONTACT INFORMATION

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