FAQ Archive - SENOR TECH CO., LTD. https://www.senortech.com/faq/ Wed, 13 Oct 2021 08:00:35 +0000 en-US hourly 1 https://wordpress.org/?v=6.3 https://www.senortech.com/wp-content/uploads/2021/08/cropped-SENOR-logo-2-32x32.jpg FAQ Archive - SENOR TECH CO., LTD. https://www.senortech.com/faq/ 32 32 How do I find a SENOR distributor in my country? https://www.senortech.com/faq/how-do-i-find-a-senor-distributor-in-my-country/ Mon, 24 May 2021 08:08:31 +0000 https://senortech.com/?post_type=faq&p=3014 Please fill out the contact form, let us know how we can help you.

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]]> Please fill out the contact form, let us know how we can help you.

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]]> I want an I-button with a strong magnet to prevent accidental dis-connection. https://www.senortech.com/faq/i-want-an-i-button-with-a-strong-magnet-to-prevent-accidental-dis-connection/ Wed, 28 Apr 2021 19:09:38 +0000 https://senortech.com/?post_type=faq&p=820 There are two types of strength of magnetism for the I-button, the strongest type being slightly more expensive..

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]]> There are two types of strength of magnetism for the I-button, the strongest type being slightly more expensive..

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]]> Can I still use the remote keyboard with RobotPOS Plus series. https://www.senortech.com/faq/can-i-still-use-the-remote-keyboard-with-robotpos-plus-series/ Wed, 28 Apr 2021 19:09:12 +0000 https://senortech.com/?post_type=faq&p=818 Yes provided the infra sensor is fitted, please specify that you require the I/R sensor when ordering. Note: Infra sensor and Infra keyboard have two types.

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]]> Yes provided the infra sensor is fitted, please specify that you require the I/R sensor when ordering. Note: Infra sensor and Infra keyboard have two types.

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]]> Is a pole display available for RobotPOS Plus. https://www.senortech.com/faq/is-a-pole-display-available-for-robotpos-plus/ Wed, 28 Apr 2021 19:08:44 +0000 https://senortech.com/?post_type=faq&p=816 Apole display is available, as shown below.

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]]> Apole display is available, as shown below.

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]]> Can I have more than 4 serial ports and can I drive a digital cashdrawer. https://www.senortech.com/faq/can-i-have-more-than-4-serial-ports-and-can-i-drive-a-digital-cashdrawer/ Wed, 28 Apr 2021 19:08:10 +0000 https://senortech.com/?post_type=faq&p=814 Yes, the RobotPOS Plus range has the option of three internal plug-in modules for serial ports and digital cashdrawers. Option 1 – Four serial port version Option 2 – Six serial port version Option 3 – Four serial ports and two auto sensing (12V or 24V) cashdrawer ports. When deciding how many COM ports are

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]]> Yes, the RobotPOS Plus range has the option of three internal plug-in modules for serial ports and digital cashdrawers.

  1. Option 1 – Four serial port version
  2. Option 2 – Six serial port version
  3. Option 3 – Four serial ports and two auto sensing (12V or 24V) cashdrawer ports.

When deciding how many COM ports are required, bear in mind that COM1 is nomally reserved for the internal optional customer display (if required) but COM 1 can also be used externally by changing jumpers internally. COM2 is used internally for the touch controller and is not available externally. COM3/4/5/6 are free and can be configured for 5V or 12V by changing jumpers on the serial port module.

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]]> Can I disable the USB sockets to prevent un-authorised tampering with the terminal https://www.senortech.com/faq/can-i-disable-the-usb-sockets-to-prevent-un-authorised-tampering-with-the-terminal/ Wed, 28 Apr 2021 19:06:07 +0000 https://senortech.com/?post_type=faq&p=812 Yes, the USB sockets can be disabled in the BIOS. REBOOT the machine and enter the BIOS by “DEL” during start-up. Navigate to “Advanced Chipset Features” and select disable “OnChip USB”. Select “Save and Exit Setup” to save the changes, and reboot again.

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]]> Yes, the USB sockets can be disabled in the BIOS.
REBOOT the machine and enter the BIOS by “DEL” during start-up.
Navigate to “Advanced Chipset Features” and select disable “OnChip USB”.
Select “Save and Exit Setup” to save the changes, and reboot again.

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]]> How long will spare parts be available. https://www.senortech.com/faq/how-long-will-spare-parts-be-available/ Wed, 28 Apr 2021 19:05:37 +0000 https://senortech.com/?post_type=faq&p=810 The factory can guarantee that compatible spare parts (not same parts) will be still available for 5 years after Robot POS Plus production termination.

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]]> The factory can guarantee that compatible spare parts (not same parts) will be still available for 5 years after Robot POS Plus production termination.

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]]> How much current can the RobotPOS serial ports supply. https://www.senortech.com/faq/how-much-current-can-the-robotpos-serial-ports-supply/ Wed, 28 Apr 2021 19:05:02 +0000 https://senortech.com/?post_type=faq&p=808 The serial ports can supply 5V and 12V at a maximum of 1 Amp.

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]]> The serial ports can supply 5V and 12V at a maximum of 1 Amp.

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]]> My MSR beeps once and won https://www.senortech.com/faq/my-msr-beeps-once-and-won/ Wed, 28 Apr 2021 19:04:13 +0000 https://senortech.com/?post_type=faq&p=806 If there is no external wedge device or external keyboard connected, please make sure that the supplied jumper plug is connected into the PS/2 keyboard socket. Otherwise the internal MSR or the Laser scanner of ScanPOS will not work in Windows 2000/XP.

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]]> If there is no external wedge device or external keyboard connected, please make sure that the supplied jumper plug is connected into the PS/2 keyboard socket. Otherwise the internal MSR or the Laser scanner of ScanPOS will not work in Windows 2000/XP.

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]]> Can I connect a modem to COM1 when the internal VFD is connected. https://www.senortech.com/faq/can-i-connect-a-modem-to-com1-when-the-internal-vfd-is-connected/ Wed, 28 Apr 2021 19:03:37 +0000 https://senortech.com/?post_type=faq&p=804 This does not seem to be possible as the Internal customer display takes over control of the DSR line holding it permanently high.

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]]> This does not seem to be possible as the Internal customer display takes over control of the DSR line holding it permanently high.

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