Warranty Policy

Warranty Policy

  • New products sold by SENOR carry 12 months limited warranty effective on invoice date.
  • Warranty is void if serial number is removed or tampered.
  • Warranty is void for products to be found physically damaged, mishandled, or altered in any way.
  • DOA need to be make within 14 days from the invoice date.
  • Customers must fill out a RMA request form and fax it back to SENOR to issue a RMA number.
  • RMA number must be visible on the outside packaging of all returned merchandise. Any returned merchandise without proper identification will be refused.
  • SENOR will NOT release parts to customers for replacement unless a certified maintenance authorization is issued by SENOR.

Rma Request Procedure

  • Contact SENOR to report RMA and request for RMA form and RMA number
  • Fax RMA form and return the RMA package
  • SENOR’s maintenance includes fully examination, diagnosis, parts replacement, and cleaning.
  • The 12 months limited warranty include:
    Warranty period Maintenance Shipping & Handling
    Parts Labor Customer to SENOR SENOR to Customer
    1st-3rd Month Free Free Free Free
    4th-12th Month Free Free Paid by Customer Paid by SENOR
    After 12 Months Paid by Customer Paid by Customer Paid by Customer Paid by Customer